Customer service is one of the most important parts of running a business. Even if you sell the best and most affordable product or service in your industry, there are going to be questions that arise ...

In continuing our discussion of whether there is still a business justification for 800-number access to conference calls, we heard from another reader. The reader writes: “As a telecom manager, I am ...

The personal 1-800 number is attempting a comeback--on the Internet. Internet phone provider LibreTel now sells a home phone service that lets people receive an unlimited number of calls over the ...

Today, most adults in America carry a cell phone. If they don’t, they probably have a landline phone at home. Although millions of people go online each year and take advantage of our convenient ...

A few weeks ago we put forth the conjecture that 800-number access – especially in the context of conference calls – was becoming a non-issue. In at least half of our phone briefings, we’re given a ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

A milestone of sorts is passing this year in the telephone industry. It was 25 years ago that American Telephone & Telegraph Co. devised the toll-free 800 number, originally intended only to spare the ...