Yan Fu – co-founder & CTO of YC-backed Berry, a 17-year engineering leader – discusses the hurdles in Customer Success, why ...

AI agents are shifting from knowledge-based tools to more action-based, becoming smart systems that think, act and anticipate ...

As customer expectations rise and digital interactions multiply, organizations are racing to integrate AI into their customer experience (CX) strategies. Yet, despite growing tech budgets, many CX ...

Despite consumers having an increased comfort level with AI, there is a missed opportunity when businesses deploy increase automation without thinking holistically about both cost-cutting and the ...

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...

AI can streamline how government serves residents, but automating bad processes only accelerates frustration. Here's why ...

When customers “really want the face-to-face, eye-to-eye, voice-to-voice connection,” the retailer is there to meet the need, ...

Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...

With employers looking to replace employees, including HR, with AI, we see more signs of organizations recommitting to ...

Unlike conventional automation that merely executes predefined steps, or generative AI that produces information on demand, Agentic AI represents an entirely new class of intelligence — one capable of ...