This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Customer experience doesn’t exist in a vacuum. The practice goes ...

Forrester Research senior analyst Cinny Little is perfectly positioned to keep up with the ever-increasing speed at which both technology and customer behavior change. Before joining the industry ...

Customer experience (CX) is all the buzz in marketing and business today. But not enough, according to Forrester Research's Cory Munchbach. "CX needs to have a bigger role over marketing and other ...

Why brand promise doesn’t always align with brand experience, and how you can get your team to live your brand. The Fast Company Executive Board is a private, fee-based network of influential leaders, ...

'The challenge is, how do plans maintain and increase Star scores in the clinical measures for higher-risk members while proactively enhancing the customer experience,' poses one executive. It has ...

Customer experience has undergone a dramatic transformation over the past four years. Beginning as a new software category promising to help companies delight, convert and retain customers to where it ...

Company earns “Best” ranking in Arizona, California, Nevada, North Carolina and Texas, reflecting strong performance in care quality, prevention and satisfaction U.S. News & World Report Names ...

BOSTON — Although many dialysis care plans focus on biochemical markers and clinical indicators as measures of outcome, patients tend to prioritize well-being and lifestyle, according to a study ...