However, customers aren’t as pleased with McDonald’s drive-thrus, which had the lowest customer satisfaction rate of 86 ...

“Friendliness” had a big impact on overall satisfaction, reaching 97% when the customer deemed the interaction to be “friendly” and also impacted order accuracy (89% vs. 70%), as well as increased ...

Fast-food drive-thrus average five minutes and 35 seconds with 87% accuracy, and a study reveals friendliness and order ...

Arby’s has launched its first-ever Steak Nuggets, a limited-time menu addition available nationwide from October 6. The bite-sized steak pieces come in three variations — entrée, sandwich, and bowl — ...

Taco Bell emerged as the fastest, with an average wait of four minutes and 16 seconds, while Chick-fil-A, despite being the slowest at seven minutes and six seconds, tied with Dutch Bros for highest ...

From coffee to prescription drugs, Americans love making a purchase from the comfort of their vehicle – but when it comes to ...

Is Chick-fil-A the best drive-thru in America? Find out why this Atlanta favorite tops customer satisfaction, even if it’s not the fastest.

A new report from Intouch Insights and QSR Magazine looked at 13 different fast-food chains and analyzed different aspects of ...

Arby's is holding a food drive at both of its St. Joseph locations from now through October 26th, and anyone who donates will ...