Like self-checkout kiosks—perhaps even more so—automated phone menus are a prime example of shitty automation. They are exemplars of the kind of automated system that no user asked for, that are ...

FCC has shut down more than 1,400 phone providers this year for failing to put in safeguards against spam calls.

Bethlehem, Pa.-based St. Luke’s University Health Network is deploying a new automated scheduling system next week that will call individuals eligible for the COVID-19 vaccine and let them ...

PARKERSBURG –­ A new automated calling system is being implemented by the Wood County Circuit Clerk’s Office to notify those summoned for jury duty. The new system is expected to be in operation ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

SOUTHLAKE, Texas -- Sabre launched Sabre Inform, a suite of tools that includes voice services for airlines and agencies in North America. Through an automated voice-response system, travelers calling ...

BALTIMORE (WBFF) — BGE is experiencing technical difficulties with its automated call line possibly leading to customers facing longer than usual waiting times or receiving a busy signal. The gas and ...

The phone call that some Superior residents received Monday night wasn't a prank. The automated voice asking for help finding a missing 8-year-old boy was legitimate. The community alert targeted the ...

The accuracy of Hawk-Eye and Foxtenn are allowing tournaments to reduce the number of officials on the court. By Stuart Miller The ball streaks through the air toward the base line, topspin yanking it ...