Out of 15 IVR Best Practices, You Only Need These 7 Your email has been sent Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

IVR Pricing Is Erratic, But it Can Work in Your Favor Your email has been sent IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs.

Have you ever found yourself screaming “agent” or “representative” into your phone out of sheer frustration with an automated system? You’re not alone. Our research shows that 76% of customers in the ...

Well-designed IVRs resolve issues, reduce cost and leave customers with a positive impression. Poorly designed ones create ...

This week, we’ll continue our discussion on how advances in voice-over-IP-related protocols can improve call center operations. First, we’ll look at progress in interactive voice response (IVR) ...