LONDON--(BUSINESS WIRE)--Technavio has been monitoring the call center outsourcing market, and it is poised to grow by USD 13.54 bn during 2019-2023, progressing at a CAGR of 3% during the forecast ...

How to Use Call Center Outsourcing and Protect Your Brand Your email has been sent When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do ...

For many companies, staffing and managing an internal call center can be a challenging and costly part of their direct-to-customer businesses – representing as much as 3% or more of net sales. An ...

Note: This article was previously published by ICMI, and has been updated for the Global Report. Of course, none of this comes for free—call centers can be costly to set up and operate. Everything ...

Thomas Friedman's The World is Flat was one of a number of best-selling books published in 2005 that looked at globalization. One of the most significant trends in this new global economy is ...

The holiday crunch time is almost here, and your contact center needs to be ready. In previous columns we’ve looked at seasonal staffing alternatives such as shared staff arrangements and local ...

Smart businesses recognize the value of outsourcing, as this can lead to huge cost reductions. Some lack the internal resources to meet customer expectations, while others can no longer handle the ...

The Department of Labor and Employment (DOLE) warned that higher tariffs and the proposed Keep Call Centers in America Act could threaten jobs in the Philippines’ BPO sector. Labor Secretary ...

Expedia Corporate Travel recently revealed plans to bring some of its call center functions back to the U.S. from Manila, Philippines, where they had been handled by PeopleSoft. That decision closely ...

A US proposal discouraging companies from outsourcing call center operations has raised concern in the Philippines, where ...