NEW YORK, New York -- Phone companies will have greater authority to block unwanted calls from reaching customers as regulators adopted new rules to combat automated messages known as robocalls. Rules ...

Robocalls are on the rise this year. Here's how to activate a new iOS 26 feature for iPhone that helps you avoid them without missing calls.

Apple has introduced a new call screening feature for iPhone users to combat nuisance calls. This tool, part of the iOS 26 ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. This new feature is added to the existing tools that clients can use to ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

It’s not just people who call 911. Sometimes, in this increasingly connected world, it’s sensor-connected devices that put in requests for emergency help. That’s the thinking behind one of the most ...

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...