Modern society is riddled with examples of how poor communication can lead to confusion and chaos. Poor communication has ...

An American Airlines flight operated by SkyWest Airlines was forced to make an emergency landing just 18 minutes after taking ...

Having worked alongside leadership teams through hundreds of incidents, I’ve seen the same flaws resurface time and again.

A SkyWest flight heading to Los Angeles had to turn around after flight attendants knocked on the cockpit door following a ...

As someone who lived in San Antonio for a decade and has fond memories of visiting Kerr County, the tragedy of the Texas Hill Country floods hits close to home. But as a crisis communication scholar ...

Today’s business landscape is evolving constantly, and leaders face a constant stream of change — from return-to-office mandates and hybrid work models to the integration of artificial intelligence ...

Healthcare communication costs trust, which is essential for good patient care. That loss of trust also translates to tangible healthcare costs. “During our first conversation, all I could think about ...

Passenger video shared with KETV shows how flight attendants responded after a failure disrupted communications on a flight ...