When people ask how we scaled Trust & Will into a national brand that’s helped over half a million families, I could point to our venture funding, our partnerships with Amex and AARP, or our TV ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our rankings and categorized them by best for sentiment analysis, best for free ...

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When we talk about customer experience (CX), the spotlight often falls on front-end interactions: the smiling voice on the phone, the helpful chatbot, the timely follow-up email. But what many don’t ...

Artificial intelligence communications and conversation platform Sendbird Inc. today announced the launch of Sendbird Voice AI, a voice automation solution for customer service designed to take the ...

Saks Fifth Avenue has partnered with the NLX AI platform and Amazon Web Services (AWS) to offer voice-first, generative AI-powered conversational support experiences for the luxury retailer’s ...

Alvaria and CallMiner platform users benefit from deep customer insights, compliance-first agent guidance, personalized outreach capabilities, and more Alvaria, a global leader in compliance-focused ...

Saks Fifth Avenue is weaving generative AI into its customer service through a partnership with Amazon Web Services and NLX, the companies announced Friday. The goal is to increase customer ...