Innovations that revolutionize the way companies everywhere operate occur once in a blue moon. Modern business has been shaped by the emergence of cloud computing, the advent of mobile technology, and ...

New Universal Search and AI features quickly pinpoint the root causes of customer friction points across all conversations to improve the customer experience Portland, Ore. — June 10, 2019 — Topbox, ...

When people ask how we scaled Trust & Will into a national brand that’s helped over half a million families, I could point to our venture funding, our partnerships with Amex and AARP, or our TV ...

For many customers, your organization's contact center provides their main point of contact. It's the primary interaction point for them and you, the focal point for forging strong relationships. So, ...

I once heard someone say that customer experience is your brand. In today's digital-first world, where consumers are in the driver's seat, that statement could not be more accurate. While product ...

In the past couple of days, Steve Yastrow has been collecting definitions about “what is a customer relationships?” at Tom Peters’ blog. The working definition they’ve come up with is: A relationship ...

Refrigerators are not part of my regular beat, but in the name of one more example about just how bad customer service is in our day and age, I just had to share this with you. Last night while on a ...

In our latest startup conversation, I sat down with two executives of AptEdge, a firm using natural language processing to improve customer service. Aakrit Prasad (pictured, right) is the co-founder ...

Join us in Atlanta on April 10th and explore the landscape of security workforce. We will explore the vision, benefits, and use cases of AI for security teams. Request an invite here. Turning ...