On December 13, the Biden administration issued a sweeping executive order designed to drive new and better ways to improve the “customer,” or citizen, experience with government agencies. According ...

Discover five executive strategies—customer-centric, vision, data, talent, and operational excellence that define today’s ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Let’s start by defining what ...

NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs. American ...

The internet service provider has etched out an enviable niche in a market dominated by household-name brands.

Government is not known for its stellar or responsive customer service, but the White House is hoping to change that. Last month, the Biden administration issued an executive order designed to improve ...

Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s ...

Maintaining accurate customer data has become a mission-critical imperative, according to Scott Edmunds, head of global ...

• Shane Conway has been promoted to Group Executive, Transformation, reporting to CEO Andrew Irvine, effective 1 December. Conway will continue to be accountable for the ongoing delivery of NAB’s ...