Chatbots were simple in the beginning, often limited to web browser pop-ups that could only send straightforward greetings like “Hi, how are you?” to website visitors. Because of AI and cloud ...

Joe's Ice Cream Shop. Great Sports, this is Tom. Security Bank, how can I help you? During our days, how often do we hear vanilla greetings like those above? If you are like me, you probably find this ...

The way your employees answer the phone could have an effect on whether the other party decides to do business with your company. It's inappropriate for someone at your company, even if it's a small ...

Small businesses such as hotels, auto dealer service centers and professional offices typically make use of a front desk area to greet and serve customers. A clean, efficient front desk operation ...