When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

If you’re applying for a customer service position, you should be prepared to defend your commitment to the profession and its values. That's why most customer service interviews will throw at you the ...

The important thing to remember when interviewing candidates for a customer service position is that customer service is very much situationally and contextually driven. Take, for example, the popular ...