For all residents, I want to plead for better responsibility on the part of our medical resources in Lee County by citing some common obstacles in the last week. No phone call is ever answered by a ...

The healthcare landscape is undergoing a dramatic transformation. Patients today are no longer passive recipients of care. Armed with information and empowered by choice, they expect a patient-centric ...

CLEVELAND – Aeroflow Health, a provider of durable medical equipment and health services headquartered in Asheville, N.C., ...

The healthcare industry in Kenya remains a towering exemplar of the most pathetic customer care service anywhere in the world. [Courtesy] No institution can thrive without a robust customer care ...

Healthcare organizations need to offer greater convenience, choice, and cost transparency, as consumers increasingly demand personalized and patient-centered care, according to the 2019 Healthcare ...

What do you get the most compliments on? President and CEO Shawn Stuhaug said the awards speak for themselves – winning Best Customer Service in two categories tells the story. “We pay close attention ...

Your clients might not demand 24/7 customer service yet, but they’re certainly hoping for it. But how can a startup with a lean staff provide round-the-clock customer care? There are several options ...

Health insurers stand at a crossroads as a new study showed consumer trust in them is critically low. What's driving this?

Life is full of potential stressors and distractions. Few things are more stressful than realizing you have a problem with a product or service you purchased, and you need to speak with customer ...