Customer success has become an essential strategy for sustaining growth and investor confidence in a volatile economy, a ...

As customer success reshapes itself into a critical business function, Alon Ahronberg is in the midst of making his mark in the industry. It is here that he redefines the norms through innovative ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Toni Pisano Let’s face it ...

Customer journey optimization helps you understand, refine, and improve every interaction a customer has with your brand. It ...

Customer success teams share many responsibilities across companies. They need to ensure that customers are achieving value with a company’s products or services. The teams work to build relationships ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

Meet Janice Antonios, a Customer Success Manager with a passion for building lasting relationships and driving business growth. With over five years of experience, Janice has developed a unique ...

At its tenth annual Pulse conference last week, Customer Success (CS) platform Gainsight unveiled a new product designed to digitally connect the various fragments of customer experience, oriented ...

What character traits come to mind when you think of the best customer service professional you’ve ever met? Patience? Agility? Compassion? How about resilience? While there certainly were some ...

Discover five executive strategies—customer-centric, vision, data, talent, and operational excellence that define today’s ...

A turbulent economy feels like change is coming at you from all directions. Your most lucrative sales channels can dry up. Your best customers can become flight risks. Your top strategies can turn ...

At DattoCon, Kaseya CEO Rania Succar, who was hired in June after CEO Fred Voccola stepped aside suddenly to become vice ...