AI-driven customer centricity is built on a continuously learning system that interprets behaviour, identifies intent, and ...

Ajay Prasad is the CEO of GMR Web Team, a full-service healthcare digital marketing agency focused on patient acquisition and retention. Patient engagement has always been an important component of ...

While most companies say excellent customer engagement is crucial for success, only a small fraction say they have it. Here are four strategies to get there. According to Harvard Business Review ...

Being successful at business has hinged on mutuality since our ancestors started to exchange and barter goods and services for things of reciprocal value. What must a leader do to create positive ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

In a post-pandemic world, getting students to feel comfortable showing up to in-person events has proven to be a challenge for higher education practitioners. Engagement-based leadership is critical ...

In American higher education, teaching is our business, research our currency and service our obligation. It has always perplexed me that the pursuit of higher education administration has ...

Recently, I heard a self-described “strategy expert” tout that his framework was once used by Mark Zuckerberg at Meta. It was an odd claim for two reasons. First, there was no evidence the expert had ...

By Sebastian Tiller and John Johnston Effective shareholder engagement is a business imperative. Companies that do it well are more likely than others to build investor trust, anticipate investor ...