In today’s challenging economy and ultra-competitive marketplace, businesses simply can’t afford customer churn; retention, engagement and overall experience are more important than ever. That’s why ...

Big data analytics is still the name of the game in this category. Analyzing unstructured customer data and feedback continues to be a major obstacle for organizations, and the vendors competing in ...

With an open integration between eXplorance’s Blue™ EFM and Canvas platform, higher education institutes that use Canvas now enjoy a robust enterprise-class course evaluation, test development ...

Ever hear tell of Enterprise Feedback Management (EFM) software? It sounds complicated but useful doesn't it? According to solution provider Inquisite it gives companies the ability to automate and ...

While some organizations passively gather customer feedback, Verint helps enable its customers to shift to proactive customer engagement through accountable action. With its latest Enterprise Feedback ...

Verint Systems today announced enhancements to its Enterprise Feedback Management (EFM) solution. Part of the Verint Voice of the Customer Analytics portfolio, it features new functionality to help ...

“With CustomerSat Mobile, my mobile device can become the control center of our voice of the customer programs,” said Tim Izatt, Director, Customer Services at Vivint. “I can monitor customer feedback ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® Systems Inc. (NASDAQ: VRNT) today announced the availability of its enhanced cloud-based Enterprise Feedback Management (EFM) solution. This latest release ...

REDWOOD CITY, Calif., Sept. 25, 2020 (GLOBE NEWSWIRE) -- Reputation.com, provider of the first -- and only -- complete Reputation Experience Management (RXM) platform, today announced it has been ...

It isn’t every day that you get to launch a new brand — let alone relaunch a 20-year-old tech company. But this week, we’re doing both. SurveyMonkey has become Momentive, a leader in agile experience ...

QuestBack's 360 Degree LeadershipCompass is an enterprise software tool that can help organizations engage leaders, management executives, and employees by assessing, evaluating and developing their ...