Given the broad use and relative importance of service-level agreements (SLAs) in a variety of contexts, in this blog post, we provide an overview of the basics of SLAs and what they should address.

Many IT administrators aren’t comfortable handing over control of the most critical security components of their infrastructure. But in recent years, security outsourcing has become a popular and ...

Q: Our agency has been selected to handle business travel for a major corporation in our area. The corporate travel manager has told us that the corporation wants a written contract with a "service ...

The cloud is an essential component of all e-commerce sites. Not all clouds, however, are created equal. The key thing here is reliability. Making sure that the cloud service and Service Level ...

As part of the college’s mission to support excellence and innovation in teaching, learning, and scholarship, creative work, CMDI provides the community with life-cycle support and inventory ...

As part of the college’s mission to promote excellence and innovation in teaching, learning, and scholarly and creative endeavors, CMDI offers the community secure, flexible, and industry-standard ...

DUBLIN--(BUSINESS WIRE)--Research and Markets has announced the addition of the "Service Level Agreement (SLA) - Preparation Guidelines for Effective SLAs" webinar to their offering. Service Level ...

SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, Inc., the leading cloud communications platform for AI-powered calling, conferencing and contact centers, today announced a 100% uptime Service Level Agreement ...