Does a certain style of music alleviate the pain of being put on hold when making those important phone calls? The dramas of being on hold when making a phone call has been scientifically dissected by ...

The science behind keeping customers calm and on the line. — -- Almost everyone has experienced being put on hold on the phone. Between the music selection and the automated voice that thanks you ...

Telemarketers always seem to call at the absolute worst times, don’t they? You can say that again! So, what are we supposed to do when it comes to dealing with these folks? Well, how about annoying ...