Pete Sager had anything but a normal check-in when he arrived at a La Quinta hotel in Florida last month. Instead of staff greeting him from behind the front desk, a single candle burned on the empty ...

PROVIDENCE, R.I. (WPRI) — Financial experts are sounding the alarm over a so-called “front desk scam” in which callers try to trick hotel guests into divulging their credit card information over the ...

Mary Navalinsky wasn’t on the job too long before she had her first experience as a front desk clerk for a hotel when she realized she could be overwhelmed. But her education and training kicked in, ...

You can book your room, pack your bags, and show up with your confirmation number in hand, but that doesn’t mean you know what’s really going on behind the front desk. While hotel employees might ...