Values are what bring distinction to your life. You don't find them, you choose them. And when you do, you're on the path to fulfillment. Consumers whose complaints are handled well by a company ...

No business is perfect, and sometimes a product or service fails. So, what should you do when your customers have a complaint about it? Here's a look at the five-step recovery process, according to ...

Anthony Matthews is something of a master of the customer complaint. He's sent detailed, humorous letters to car companies, hotels and airlines — with successful results. He posts his carefully ...

Customer complaints come in all forms and happen to every business under the sun. Dealing with a customer complaint takes a great deal of tact, and ignoring it can wreak havoc on your entire business ...

Using AI “won't eliminate people’s jobs,” Heather Hajek, director of analytics and compliance management system support at Synovus Financial, said on a panel at the Consumer Bankers Association annual ...

Let’s say, your medical device business has received a complaint from a customer. It happens to all medical device manufacturers and the complaint can range from the relatively minor to severe with ...