Third-party delivery, takeout apps, kiosks, and mobile ordering have reshaped the restaurant industry. Guests can get your food without ever setting foot inside your dining room. For many operators, ...

Rate the Social Security Administration by giving one star for poor service and five stars for good service – or two, three or four stars for something in between. Nutthaseth Vanchaichana / Getty ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. This article provides insights ...