HMRC's ability to improve its customer service experience is directly linked to its ability to shift away from a multi-billion pound outsourcing contract. That presents problems. The UK tax office has ...

Sir Jim Harra has spent 41 years at HMRC and been its chief executive since October 2019 The chief executive of HM Revenue & Customs (HMRC) will retire with a six-figure pension despite presiding over ...

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The UK’s tax authority is “degrading its own services as a matter of policy” and damaging the public’s confidence, a report by MPs into HMRC has warned. Growing concerns have been raised about HM ...

The tax department has been working to improve the performance of its helplines after several years of significant ...

HM Revenue and Customs (HMRC) hung up on 55,922 taxpayers last year after leaving them waiting on the phone for more than 70 minutes. The tax authority will automatically hang up on callers once the ...

LONDON--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), the leading enterprise AI decisioning and workflow automation platform provider, today announced a strengthened relationship with HMRC, the UK ...

The Government has this week announced a new HMRC service that will allow workers to "take control" of their tax affairs. The new system is said to make the tax system "easier" for around 35m workers ...

HM Revenue & Customs (HMRC) chief executive Jon Thompson told the Public Accounts Committee (PAC) the department needs extra cash to ensure its contingency plan works, should the new customs ...