Traveling is hard, and it can be even more difficult when a guest's expectations are different from what they encounter in reality. Great hotels are built on great customer service, so we asked some ...

Customer loyalty can be elusive, but it is imperative to running a successful business. In today’s hyper-digital world, there are myriad online forums that welcome venting and complaining. With the ...

Do you remember when the customer was king–when businesses lived by one simple credo: the customer is always right? These days customer service is suffering as less qualified individuals fill jobs out ...

Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

Regardless of its size, a hotel must have an organizational structure that services its customers most effectively. Although the number of staff may change in a big hotel, typically, the structure ...

Customer complaints come in all forms and happen to every business under the sun. Dealing with a customer complaint takes a great deal of tact, and ignoring it can wreak havoc on your entire business ...

Business travelers haven't issued many more complaints to airlines during the pandemic than before, but their level of satisfaction with how airlines handled those complaints has dropped significantly ...