Opinions expressed by Entrepreneur contributors are their own. In spite of the popularity of online shopping, most people still prefer talking to a live customer representative when they have ...

Sometimes the help you need doesn't fit in one of the pre-recorded number dial options, and speaking with a human on the ...

73% of customers say experience is a deciding factor in their purchasing decisions, right behind price and product quality. They’re willing to pay more for the qualities that matter most: greater ...