Building a successful knowledge management practice to capture, share, and transfer institutional knowledge is more essential than ever. IT operations needs to innovate, provide services globally, and ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In today's application programming interface (API) economy and generative AI-obsessed world, ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...

HOUSTON--(BUSINESS WIRE)--APQC, the benchmarking and best practices research firm, has named eight organizations as recipients of its 2025 Excellence in Knowledge Management (KM) recognition program.

Simon Johnson is General Manager UK and Ireland at Freshworks. He is responsible for helping customers with their strategic service desk, help desk and customer experience projects. In 2018, companies ...

The digital revolution is a double-edged sword for the energy transition. Without supportive policies, AI and internet ...