Dear John: You are my last resort. I am trying to get a refund from Optimum/Altice. I have attached paperwork regarding all of my efforts. My daughter and I are on the account together. While she was ...

If you’re a cable customer, over time, equipment breaks and you need to replace it. Other times, a box might be outdated, so you exchange it for a newer cable box. Cable providers will usually give ...

WEST MILFORD — A flood of grievances over what residents are calling spotty cable and internet service is pushing the mayor to dedicate a portion of the town’s website to fielding complaints for ...

Disputes between TV providers and channels are nothing new, and for Optimum TV subscribers they started the new year without access to a number of New York sports teams. On Jan. 1 the deal between MSG ...

The New York Knicks' playoff bandwagon has Optimum customers back on board. The cable provider and MSG Networks agreed to a new carriage deal on Saturday, ending the cold war between the two sides ...

The change impacts new customers still serviced by Optimum’s older, non-fiber network, and it will only impact current subscribers if they upgrade, downgrade, or otherwise change their service.

There may be no more frustrating experience for sports fans than losing access to watching their teams play on TV because of a carriage dispute between a regional sports channel and a cable or ...

After Optimum announced higher prices last month, I vowed to find another option. Our monthly Optimum bill for triple-play service of cable, telephone and internet was $263.63. With the increase, the ...

After cable and phone service was knocked out for many Optimum customers in Westchester County and parts of New Jersey, the company said that service has been coming back on line. "Our teams worked ...

Altice reached a deal with WPIX/11 owner Nexstar, restoring the station on the television sets of Optimum cable subscribers, according to a joint announcement from the two companies released Saturday ...

With rising complaints of high-speed internet service crashes, spotty television pictures and long wait times on hold for customer service, Altice USA now faces an investigation by state regulators ...