SonicWall execs announced that they are focusing efforts to insource all call centers for both tech and sales support, leading to reduced wait times and improved processes. The announcement, which was ...

Inforonics – As companies grow, dealing with that growth can be quite an ordeal to manage. An increasing volume of orders can be a strain on staff. For technology companies, this problem is twofold: ...

Businesses are constantly looking for strategies that will improve their bottom line, whether it be investigating potential cryptocurrency investments or looking for ways to streamline their ...

Teradata has outsourced technical support for its on-prem data warehouses to IBM, according to a report in The Register today. Teradata neither confirmed nor denied the report, but told Datanami that ...

In an ideal world, the tools you use to run your business would work properly and exactly when you need them to. However, the reality of being a small business owner is somewhat like Murphy’s Law: If ...

LONDON--(BUSINESS WIRE)--The technical support outsourcing market is expected to grow by USD 11 billion, progressing at a CAGR of over 6% during the forecast period. Click & Get Free Sample Report in ...

Editor's take: As businesses increasingly rely on outsourced tech support to cut costs, the risks associated with these operations are coming into sharper focus. The threat is no longer just about ...

Co-founder and CMO at CodersLink, a technology solutions agency helping companies find and build elite IT nearshore teams in LATAM. IT outsourcing can be either a blessing or a curse. The way you see ...

One of the most popular movements afoot in outsourcing is for technology vendors to outsource their first-level support, often to firms that are offshore (India is one of the most popular destinations ...

Becoming a successful founder and building a sustainable business can be one of the most daunting challenges any entrepreneur embarks on. From the onset, it often requires you and your team to stretch ...

Welcome to the era of the outsourced government. Nearly 90 percent of government managers worldwide say they outsource activities that are "important or absolutely critical" in supporting services for ...