Concord Hospital Health System has been recognized with the 2025 NRC Health Excellence in Patient Experience Award – Small System, honoring health care organizations that deliver exceptional care ...

Mercy, including Mercy Fort Smith and Northwest, was named the top large U.S. health system for patient experience.

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

Healthcare organizations face a dual imperative: deliver compassionate care while modernizing operations to improve patient experience and prove measurable value. Across the industry, leaders are ...

Coordinated activation of MyChart Central makes it easier for patients and families to stay connected to their care across ...

Improving the customer experience is critical in healthcare, as it directly impacts patient outcomes, satisfaction and loyalty. Clear, compassionate communication—both in person and through digital ...

Successful healthcare organizations can distinguish between the patient experience and the customer experience. Healthcare organizations need to focus on both the patient experience and the customer ...

The health policy landscape continues to evolve, creating new opportunities to advance meaningful progress, especially on issues that have long been on the policy agenda, such as ensuring patient ...

Please provide your email address to receive an email when new articles are posted on . The Longitudinal Patient Experience was proposed to combat challenges faced by hand surgeons. Instead of a ...

Health systems continue to struggle under the weight of administrative burdens, fragmented workflows and rising patient expectations. At Becker's ...

WellSpan Health’s Lissa Richards shares how her team built a patient-first platform grounded in personalization and AI that ...