Mercy, including Mercy Fort Smith and Northwest, was named the top large U.S. health system for patient experience.

Concord Hospital Health System has been recognized with the 2025 NRC Health Excellence in Patient Experience Award – Small System, honoring health care organizations that deliver exceptional care ...

Healthcare organizations face a dual imperative: deliver compassionate care while modernizing operations to improve patient experience and prove measurable value. Across the industry, leaders are ...

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

Improving the customer experience is critical in healthcare, as it directly impacts patient outcomes, satisfaction and loyalty. Clear, compassionate communication—both in person and through digital ...

NYU Langone Health’s Patient Experience Book Club demonstrates how simple, low-cost initiatives can foster meaningful ...

Successful healthcare organizations can distinguish between the patient experience and the customer experience. Healthcare organizations need to focus on both the patient experience and the customer ...

The health policy landscape continues to evolve, creating new opportunities to advance meaningful progress, especially on issues that have long been on the policy agenda, such as ensuring patient ...

Coordinated activation of MyChart Central makes it easier for patients and families to stay connected to their care across ...

Real-Time Location Systems enhance hospital security, safety, efficiency, and patient trust by providing actionable data for staff protection, asset tracking, and workflow optimization, while ...

Health systems continue to struggle under the weight of administrative burdens, fragmented workflows and rising patient expectations. At Becker's ...