When a customer service representative answers the phone, the customer should be able to hear a smile in the representative's voice. The service associate gives her name, thanks the customer for ...
Strategic life and leadership coach Lisa McGowan has led sales and service teams for over three decades, most recently for VyStar Credit Union as a branch vice president, overseeing multiple branches ...
DEAR MISS MANNERS: I was being waited on at a copy center. I’m 82 years old. While talking with the clerk about my order, a young 20-something blond walked up next to me and told him she was there to ...
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