When a much-needed appliance breaks in your home, you may count on a warranty service to step in and make things right.But some frustrated customers say that's not what's happening with Sears Home ...

PHILADELPHIA (WPVI) -- If you're having trouble getting an appliance repaired, you're not alone. After receiving dozens of consumer complaints over the years, the Action News Troubleshooters took a ...

While you likely already know Sears for the company’s series of department stores, you may not be aware that the company also offers home warranty policies to protect your systems and appliances. In ...

When Vivian Glassman’s refrigerator stops working, a Sears technician refuses to service the appliance. The reason? It’s not in the kitchen. Does she still have to pay $75 for the service call?

A valve on my gas cooktop, which I bought through Sears, recently broke. A technician from Sears Home Repair showed up a few days later, diagnosed the problem, and placed an order for the parts. Sears ...

Martin and Angela Jerry of Arlington were dealing with a heated situation when their air conditioner went out last summer. They contacted Sears Home Services for repair and pre-paid an estimated cost ...

ATLANTA — A metro Atlanta woman has been buying Sears appliances for over 50 years. She also has had a “Sears Protect” home warranty for decades. But for nearly a year now she’s been trying and ...

ATLANTA — Sears customers reached out to Channel 2 consumer investigator Justin Gray after months of frustration trying to get appliances replaced under their Sears Home Warranties. Amanda Pirkle has ...

RENO, Nev.--(BUSINESS WIRE)--Sears Hometown and Outlet Stores, Inc. (NASDAQ: SHOS) opened its newest Sears Outlet Repair and Distribution Center (ORDC) on Monday at 400 E. Parr Blvd. in Reno. Through ...