As the Trump administration cuts staff and field offices at the Social Security Administration, seniors dialing the 800 toll-free number have spent an increasing amount of time on hold. The average ...

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

Social Security recipients should know about two phone service changes that started Monday. • Need to change your direct deposit info? Changes to direct deposit information must now either be done ...

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

Phone scams have become a prevalent threat, with fraudsters often impersonating government officials to extract personal information or money. The Social Security Administration (SSA) does contact ...

With the Department of Government Efficiency closing some federal offices, and job cuts looming, it's important to make the most of your commute to government offices, like those for a Social Security ...

The Social Security Administration (SSA) recently reassigned a small share of its field office employees in an effort to bring down lengthy wait times for the agency's national 800 phone number.

A new scam involves fake letters that appear to be from U.S. Supreme Court Chief Justice John Roberts — but it's a ploy to ...

Editor’s Note: After the publication of this article, the Social Security Administration submitted an amended filing to the Office of Management and Budget that states the additional verification ...