Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. A roundup with Danny Meyer (Union Square Hospitality Group), ...
Schneider Electric announced the launch of SE Advisory Services, its flagship global consulting brand. SE Advisory Services ...
In the past few months, "consulting tech" startups like Dialogue and Profound have nabbed funding deals from Silicon Valley ...
It feels like I get asked between 1.5 and 3,000,000 questions about customer service every month. I certainly don’t mind; it’s my favorite subject, bar none. Sometimes these questions come up in my ...