The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

Your monthly Social Security payment hasn’t arrived on time. You call Social Security’s 1-800 number, and a chatbot answers. The bot provides no helpful information. You repeatedly ask to be connected ...

The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading the public.

The Social Security Administration (SSA) recently reassigned a small share of its field office employees in an effort to bring down lengthy wait times for the agency's national 800 phone number.

The federal government shutdown 2025 is now on Day 21, with no relief in sight. Here's what to know about your Social ...

The Social Security Administration is making changes it says will improve efficiency and strengthen the program. Some of the ...

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

The Social Security Administration is prioritizing a digital approach, which includes ending physical benefit checks and adding a chatbot. The agency and advocates say these changes could bring ...