Southwest Airlines begins service at McGhee Tyson Airport on March 5, ending a years-long wait for Knoxville travelers.

Southwest Airlines used to be known for its customer service. In fact, like many people, I preferred to fly Southwest because ...

Southwest Airlines Flight 2094, traveling from Nashville to Fort Lauderdale, was forced to land at Hartsfield-Jackson Atlanta ...

The Dallas-based carrier moved to assigned seating in January and said it is addressing issues with boarding and overhead bin space.

Southwest copied other airlines practices like checked bag fees, assigned seats, and seat premiums, but has struggled to ...

Southwest Airlines is potentially considering a cleaning policy that would deep-clean premium seats between flights — while ...

Southwest Airlines is making changes to its policies in the wake of complaints. Here's what to know.

Southwest Airlines announced a series of fixes it plans to implement to streamline its new assigned seating process.

Southwest Airlines said it would refine its boarding and baggage policies after some early complaints from customers in the wake of sweeping changes in January.

Like any new process, we’ll continue looking for ways we can improve to make it even more positive for our Customers.” ...

Southwest Airlines is “refining” a few aspects of its new seating policy amid a less-than-enthusiastic reception from both customers and crew members. The announ ...

Even though Southwest Airlines has assigned seating, you can still snag your favorite spot on the plane — here's how Mortgage ...