Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There is a myth in business that your organization, to ...

MOAT is a strategy that attempts to identify companies with strong long-term competitive advantages. MOAT uses the Morningstar Wide Moat Index as the basis for this identification. I believe that MOAT ...

Opinions expressed by Entrepreneur contributors are their own. For an entrepreneur, one of the most difficult things to do is admit how little control you have. Let’s face it – you have almost no ...

Sustainable competitive advantages help firms stay ahead of their competition and one of the most important ways firms can develop sustainable competitive advantages is to work on developing loyal ...

Companies that do not continually improve will fall behind. Those that do will win the competitive race in the long run. Management fads come and go. Over the years, many initiatives have been ...

An exchange traded fund strategy that focuses on companies with a wide economic moat, driven by Morningstar’s forward-looking equity research, could help bolster investors' core portfolio. In the ...