Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

Forbes contributors publish independent expert analyses and insights. I help executives track and innovate against business disruptions. The narrative around AI in the workplace has often been ...

The integration of AI agents within the enterprise is rapidly transforming the way businesses operate. AI agents, with their ability to automate tasks, analyze data and enhance decision-making, will ...

Employees can seamlessly and securely work alongside agentic workforces to deliver real business outcomes and reimagine work in the AI era First ServiceNow (NOW) agentic workforces support IT ...