The man who turned Adobe into a $25B digital experience empire is handing over the reins. What this means for the digital experience ecosystem.

As generic AI support erodes brand loyalty, Assembled gives every brand multi-identity support management across chat, voice, email, and Copilot, bringing personalized AI support at scale. March 12, ...

Mozark raises $40 million in Series B led by IFC and RMB Capitalworks. Platform expansion focus. Capital supports global ...

Authoring velocity, front-end release speed and operational efficiency reveal far more than a traditional RFP feature grid.

The timing may not be a coincidence. Here's what the company's FY2026 results reveal about the future of unified, AI-native CX at enterprise scale.

Founded in 1999 in San Francisco, Salesforce targets mid-market to large enterprises seeking unified CRM and data platforms. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, ...

New standalone platform layers predictive and rule-based AI onto existing CX systems without requiring migration.

New joint capabilities position Klaviyo and Shopify at the center of global retail infrastructure, helping brands scale across markets with a unified data foundation BOSTON--(BUSINESS WIRE)--Klaviyo ...

The FCC is preparing to vote on a proposal that could force new disclosure, routing and data-handling rules for offshore call ...

Forethought's core capability is what Zendesk calls a "Resolution Learning Loop" — AI agents that detect gaps in existing workflows, generate new procedures to address them, and test those changes ...

Witnessing cardiothoracic surgeons at work offers a powerful reminder of why real-world immersion matters for modern brand storytelling.

Build and deploy voice-first, omnichannel AI agents in minutes AI agents that reason and execute multi-step actions autonomously BELMONT, Calif.--(BUSINESS WIRE)--RingCentral, Inc. (NYSE: RNG), a ...