Yan Fu – co-founder & CTO of YC-backed Berry, a 17-year engineering leader – discusses the hurdles in Customer Success, why ...

AI can streamline how government serves residents, but automating bad processes only accelerates frustration. Here's why ...

Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...

Silverback AI Chatbot has announced the introduction of its AI Automation Agency framework, a structured approach designed to ...

With employers looking to replace employees, including HR, with AI, we see more signs of organizations recommitting to ...

A Reddit user shared screenshots of his frustrating chat with Zomato’s AI-powered customer support, claiming he “broke” the ...

AI agents are shifting from knowledge-based tools to more action-based, becoming smart systems that think, act and anticipate ...

The suit may help set the terms of engagement for AI agents as they take on more of the shopping tasks currently handled by ...

Despite consumers having an increased comfort level with AI, there is a missed opportunity when businesses deploy increase automation without thinking holistically about both cost-cutting and the ...

When customers “really want the face-to-face, eye-to-eye, voice-to-voice connection,” the retailer is there to meet the need, ...

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...