Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Nutshell reports effective CRM and email marketing alignment enhances customer relationships through strategic planning in people, processes, and data governance.

Digital delivery is no longer limited to a few customer-facing applications. Today, organizations across banking, retail, healthcare, and manufacturing are building software-driven ecosystems that ...

How Secure Are Your Non-Human Identities? Imagine you’re managing a bustling airport, where travelers are constantly arriving and departing. Now, replace those travelers with machine identities, and ...

Frost & Sullivan is pleased to announce that SECOM Singapore has received the 2025 Singapore Customer Value Leadership Recognition in the integrated security services industry for its outstanding ...

CRM decisions now shape long-term competitiveness across industries. AI-native platforms, governed model deployment, and unified customer intelligence are no longer differentiators; they are ...

AI and the CXO are reshaping customer experience as leaders build adaptive systems that respond in real time to customer ...

Next-generation EMR platform recognized for helping specialty practices deliver efficient, personalized patient care ...

Three businesses in California were honored by City Beat News for providing outstanding customer service, all of them ...

Imagine “hiring” a robot instead of buying one. That’s the core idea behind Robot-as-a-Service (RaaS), a business model that is rapidly transforming how companies adopt automation. Much like ...

EPSOM, England —Paul Nagle-Smith has joined broadcast automation and playout solutions provider Pebble as vice president of ...