From classrooms to clinics, the CleanAIRE for All initiative connected people across Techiman in a shared mission of cleaner ...

PepperMill co-founder Anh Hatzopoulos shares her advice on building successful businesses, leading teams, and getting to the ...

A snapshot of the CX market: aligning customer expectations with company strategies. Global and local CX leaders, strategy, ...

Cheap labour and English proficiency helped make India the world’s back office, sometimes at the expense of workers elsewhere ...

Africa’s progress rests on the strength of its public institutions and the vision of those who lead them. Through the ...

A huge proportion of us seem willing to adopt AI to help us shop—but the industry is figuring out how to capitalize on that ...

South African radio personality Tbo Touch shared a powerful message with Shebeshxt about the highs and lows of the music ...

By 2030, CIOs expect that 0% of IT work will be done by humans without AI, 75% will be done by humans augmented with AI, and ...

Change isn’t inherently bad, but how it’s implemented and carried out has a huge impact on how employees react to it.

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

The University of Minnesota offers a special course for incoming transfer students to identify their life and career goals in ...

Ninety senior public sector officials from six African countries have commenced a six-month leadership and governance ...