With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

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The quickly evolving landscape of the federal workforce presents both urgent challenges and profound strategic opportunities as agencies aim to "right-size" and position themselves for mission success ...

Utilizing skill-based workforce management ties business and people strategy together. Don’t get overly distracted, however; that’s the statistician’s world. It’s a look in the rear-view mirror. But ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.

To address pervasive challenges like rising demand for healthcare services, clinician shortages and increased regulatory oversight, some health systems are embracing on-demand workforce models. During ...

Adopting a technology-first mindset is only step one in the overall direction, writes Raju Karki of Karki Consulting Group. Workforce optimization in the modern workplace is complex, to say the least.

Staffing shortages and other workforce challenges continue to test healthcare organizations’ operating models and ability to deliver high-quality care. To address these challenges, hospitals and ...

Artificial intelligence (AI) continues to reshape the workplace at accelerating speed, and strategic workforce planning is becoming essential to ensuring sustained growth. Russell Klosk, a global ...

Forbes contributors publish independent expert analyses and insights. We are female leaders committed to advancing women in business. Sophia Velastegui: C200 member, AI business leader; AI advisor for ...

“New York City is investing billions in workforce development, yet continues to overlook three of its most powerful, scalable, and community-rooted workforce engines.” An adult education class at the ...