I booked a business class seat for my American Airlines flight from St. Thomas to Charlotte, but 45 minutes before boarding, ...

A woman is sent to economy class after her business class seat broken. An agent promised her money, but it never came through ...

Most loyalty programs require members to earn their rewards. A few years ago, I remember having to book a Southwest flight ...

When Laura MacLennan’s business class seat broke, she was sent to economy class. An American Airlines agent promised a refund and $500 in compensation, but it never came through. Can she recover the ...

American is introducing AAdvantage Gold Pass, and it costs even more than an ounce of actual gold. Described as an all-in-one package, the $5,000 offering provides instant AAdvantage Gold status, ...

In this week’s air travel news, United Airlines adds a new Australia route from San Francisco and American Airlines begins ...

Southwest Airlines passengers wait in a queue to board for Minneapolis/St. Paul from Dallas Love Field, August 18, 2024. Tom Fox / Staff Photographer The famous numbered metal stanchions that for ...

Airline boarding passes can be a mystery of acronyms, but one code could mean the difference between getting on a flight or being left behind.

Teresa McGee thought she'd done everything right before her flight from Detroit to Charlotte. But she never expected American ...

American Airlines has introduced AAdvantage Pass, providing instant loyalty status and other perks. The cost of the pass is $5,000. AAdvantage Pass purchasers will be awarded AAdv ...

A Toronto family says a WestJet agent snatched their phone and ripped up their tickets after they began recording a ...

One of Canada’s largest budget airlines is under fire after an agent tore up a family’s boarding pass and falsely told an elderly passenger he had “no right” to film after their flight was bumped.