At Ignite 2019 in Orlando today, Microsoft made a slew of updates to its Power Platform. The company renamed Microsoft Flow as Power Automate, added robotic process automation (RPA) features to Power ...
Quickly understanding why a customer is contacting your organization is a critical element in delighting that person and in providing a great customer experience. The fastest way to do this is using ...
Microsoft is continuing to add more features to its low-code/no-code Power Platform family of products. At its Ignite conference this week, officials are detailing some of these new capabilities, ...
Agent Assist – Avaya machine-learning algorithms can be applied to Google Cloud CCAI to determine the next best action by the agent, delivering the right information, step-by-step guidance, and ...
Virtual agents reduce the workload on human agents, allowing them to focus on complex or sensitive inquiries while ensuring consistent, accurate support. AI contact centers also enable real-time ...
RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that its Avaya OneCloud™ CCaaS and ...
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