The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

The chair of the Science, Innovation and Technology Committee says "robust technical measures" could help reduce phone thefts ...

If you receive a call from an unknown caller or a business you don’t recognize, let the call go to your voicemail. If the ...

More than 1,300 staffers at the health agency got notices they were fired — but more than half were reinstated. The cuts will ...

Today’s technology is great, when it works. When it doesn’t, we’re on our own. There’s a lesson there somewhere.

Incumbent Peter Brown and challengers Julie Lumpkin and Ashley McCall outline their priorities for Columbia’s District 4 ...

Between February and May, staff from the Auditor-General’s office placed 167 calls to the CRA with general tax questions.

“By the time the local business gets a lead, it’s a fully vetted lead, and it’s got an AI summary,” says Craig Saldanha, Yelp ...

For the month of September 2025, Dyfed-Powys Police answered 999 calls in an average of 4.33 seconds, making Dyfed-Powys the ...

On a recent weekday morning, Sean Hogan had a phone conversation with an AI agent, a development sweeping across the world ...