As stated, Verizon has sent $20 of account credit to those customers affected, and even stretched to $200 for some businesses who complained about the impact on their custom. However, should the FCC ...

Genesis Exotic Transport boosts transparency and trust with new real-time GPS tracking and dedicated U.S.-based support ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

EDITOR’S NOTE: This is the third story in our Looking Ahead series featuring candid interviews with east Idaho’s new mayors. Read our previous story with Ammon Mayor Brian Powell here. We also spoke ...

9 top customer service challenges — and how to overcome them It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ...

Beside the railroad tracks of Copenhagen’s train station, right in the heart of the Danish capital, stands a red-brick building with an ornate façade and a copper-clad cupola still turning green over ...

Are we ready to trust in AI to power the future of customer communications? Ready or not, here it comes. Artificial intelligence is quickly changing the ways we interact with the world. That includes ...

ChatGPT is already among the internet's 40 most popular destinations, highlighting the explosive growth of generative artificial intelligence among online users, according to a new report from ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

The old adage of working smarter not harder has come to the HVAC industry in the form of artificial intelligence (AI). AI is seeing growth in just about every industry and HVAC is no exception. AI can ...

The Secret Service has disrupted a sprawling telecommunications network in the New York Tri-State Area that investigators say posed a serious potential disruption to New York's telecom systems and a ...