Nearly half of UK customers say they’ve suffered poor customer service. Discover effective ways to improve it today.

Tipping has evolved from a hospitality tradition into a widespread expectation across many service sectors, including ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

Customer service and marketing teams typically operate independently. They have different workflows and day-to-day priorities. At larger companies, they often make up separate departments. Separating ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Fortunately, demand flexibility programs such as demand response, electric vehicle charging ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Cybersecurity researchers have discovered vulnerable code in legacy Python packages that could potentially pave the way for a supply chain compromise on the Python Package Index (PyPI) via a domain ...

Documentation for Intune and Microsoft Graph can be found here Intune Graph Documentation. These samples demonstrate typical Intune administrator or Microsoft partner actions for managing Intune ...

Microsoft has announced plans to improve the security of Entra ID authentication by blocking unauthorized script injection attacks starting a year from now. The update to its Content Security Policy ...

The problem shows up on websites, social media feeds, sales materials, and customer service scripts. Businesses with consistent branding across all their channels can see revenue jump by up to 23%.