Instead of adding more content, add accountability. Community challenges, check-ins, or progress nudges create commitment ...

APLAZO’s customer support is handled via WhatsApp and the newly integrated in-app chatThe AI tools implemented support both end customers ...

As the adoption of AI to provide customer service accelerates, managers would be well advised to remember that the human ...

Spectrum TV Stream’s top rankings for overall satisfaction and value supported that narrative, showing that a lower-priced, established brand streaming product can resonate with customers sensitive to ...

In discussing value, the CableTV.com report stressed that customer perceptions of bang for the buck are shaped by more than a base package rate. The analysis described pricing as including taxes, ...